Discovery Phase: Define the purpose of the website: Understand the goals and objectives of the website, whether it's to sell products, provide information, generate leads, etc.

Research target audience: Identify the demographics, preferences, and behaviours of the target audience to tailor the design accordingly.

Competitor analysis: Analyse competitors' websites to identify industry standards, trends, and areas for differentiation.



Planning Phase:

Define site structure: Create a sitemap outlining the hierarchy of pages and navigation structure.

Content strategy: Plan the type of content (text, images, videos) and how it will be organised and presented on the website.

Publishing: Publish new website and set up Google Analytics to track your website traffic. Get listed on local directories to make sure your business is visible in your local area. Ensure correct SEO settings on your new website.

Business Registration and Licensing: Ensure that your business is properly registered with the relevant authorities and that you have any necessary licenses or permits to operate legally in your area.
Record Keeping: Maintain organised records of business transactions, contracts, and any other important documents related to your business operations. No more pieces of paper laying everywhere.

Client Communication: Respond to client inquiries, manage appointments, and maintain communication channels to ensure good customer relations. Ensure all emails are responded to giving you excellent customer service rating.
Insurance: Consider whether you need business insurance to protect yourself and your business assets against potential risks such as liability or property damage.

Compliance: Stay informed about relevant regulations and ensure that your business operations comply with legal requirements related to your industry, including data protection laws and health and safety regulations.
Documentation/Contracts: Create and maintain contracts, agreements, and other legal documents related to your business relationships, such as client contracts, partnership agreements, or terms of service.

Health and Safety: Ensure that your workplace meets health and safety standards, and implement policies and procedures to protect yourself and any employees from accidents or injuries.

Recruitment: Let us source and interview all new staff, cutting down on time spent on interviews and vetting processes making sure we find you the very best candidates for your new positions.

Recording Transactions:

Keep track of all financial transactions, including sales, purchases, expenses, and payments. This can involve using accounting software or spreadsheets

Invoicing: Issuing invoices to customers for goods sold or services rendered.

Payroll Processing: If you have employees,  we can accurately  process payroll, including wages, salaries, taxes, and other deductions ensuring compliance with tax laws.

Accounts Receivable: Monitor and track payments from customers. Follow up on overdue invoices and send reminders or statements as necessary to ensure timely payment.



Accounts Payable: Keep track of money owed to suppliers, vendors, and creditors. Record invoices received, track due dates, and schedule payments to avoid late fees and maintain good relationships with suppliers.

Bank Reconciliation:

Regularly reconcile bank statements with your accounting records to ensure that all transactions are accounted for and to identify any discrepancies or errors.

Expense Tracking: We will record all business expenses, including purchases, operating expenses, salaries, and overhead costs. Categorise expenses accurately to facilitate financial analysis and reporting.

Calendar Management: Coordinate appointments, meetings, and events on behalf of your client. This includes scheduling, rescheduling, and sending reminders.

Travel Arrangements: Research and book flights, hotels, rental cars, and other travel accommodations. Organise itineraries and ensure all travel arrangements align with your client's preferences and requirements.

Errands and Personal Tasks: Take care of various errands and personal tasks on behalf of your client, such as grocery shopping, dry cleaning pickup, package delivery, and appointment scheduling.

Home Management: Oversee household tasks such as coordinating repairs and maintenance, managing utility bills, and organizing home services (e.g., cleaning, landscaping).

Event Planning: Assist with planning and co-ordinating special events, parties, or gatherings. This may include venue selection, catering arrangements, guest list management, and RSVP tracking.

Gift Sourcing & Management: Research and purchase gifts for special occasions or as tokens of appreciation. Keep track of important dates and preferences to ensure thoughtful gift selections.

Online Shopping Assistance: Assist with online shopping for personal items, clothing, gifts, or household supplies. Compare prices, place orders, and coordinate deliveries as needed.

Confidentiality and Discretion: Maintain the highest level of confidentiality and discretion when handling personal matters and sensitive information on behalf of your client.